{"id":479,"date":"2026-10-22T08:02:28","date_gmt":"2026-10-22T08:02:28","guid":{"rendered":"https:\/\/reviotheme.com\/demo\/file-a-complaint\/"},"modified":"2026-10-22T08:02:28","modified_gmt":"2026-10-22T08:02:28","slug":"file-a-complaint","status":"publish","type":"page","link":"https:\/\/reviotheme.com\/demo\/file-a-complaint\/","title":{"rendered":"File a complaint"},"content":{"rendered":"<div class=\"revio-cf alignfull wp-block-revio-complaint-form\">\n\t<div class=\"revio-cf__inner\">\n\t\t<div class=\"revio-cf__main\">\n\t\t\t\t\t\t\t<form class=\"revio-cf__form\" method=\"post\" enctype=\"multipart\/form-data\" action=\"https:\/\/reviotheme.com\/demo\/file-a-complaint\/\" novalidate data-complaint-form>\n\t\t\t\t\t<input type=\"hidden\" name=\"revio_complaint\" value=\"1\">\n\t\t\t\t\t<input type=\"hidden\" id=\"revio_complaint_nonce\" name=\"revio_complaint_nonce\" value=\"36b211d8bf\" \/>\t\t\t\t\t<p class=\"revio-cf__trap\" aria-hidden=\"true\">\n\t\t\t\t\t\t<label>Website <input type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"revio-cf__who\">\n\t\t\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c0-4.4 3.6-7 8-7s8 2.6 8 7\"\/><\/svg>\n\t\t\t\t\t\t\t<p>You are not logged in. We will create an account for you in the last step.<\/p>\n\t\t\t\t\t\t\t<a class=\"revio-cf__small-link\" href=\"https:\/\/reviotheme.com\/demo\/log-in\/?redirect_to=https%3A%2F%2Freviotheme.com%2Fdemo%2Ffile-a-complaint%2F\">Log in<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<fieldset class=\"revio-cf__step\">\n\t\t\t\t\t\t<legend class=\"revio-cf__legend\"><span class=\"revio-cf__num\">01<\/span><span class=\"revio-cf__step-title\">Casino<\/span><\/legend>\n\t\t\t\t\t\t<div class=\"revio-cf__field\">\n\t\t\t\t\t\t\t<label for=\"cf-casino\">Which casino is the complaint about? <span class=\"revio-cf__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tid=\"cf-casino\"\n\t\t\t\t\t\t\t\tname=\"about\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tdata-casino\n\t\t\t\t\t\t\t\tdata-placeholder=\"Start typing the casino name\"\n\t\t\t\t\t\t\t\tdata-change=\"Change\"\n\t\t\t\t\t\t\t\tdata-required=\"Choose the casino from the list.\"\n\t\t\t\t\t\t\t\tdata-none=\"No casino matches. Check the spelling or write to the editors.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<option value=\"\">Choose the casino<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"452\" data-score=\"7.5\" data-color=\"#2389D4\" >Azure Spin<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"450\" data-score=\"8.0\" data-color=\"#D96A57\" >Coral Bet<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"448\" data-score=\"8.4\" data-color=\"#6C2E95\" >Gold Canyon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"447\" data-score=\"8.6\" data-color=\"#1766E8\" >Harbor Play<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"451\" data-score=\"7.8\" data-color=\"#157E85\" >Lucky Harbor<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"449\" data-score=\"8.2\" data-color=\"#E4544A\" >Midnight Reels<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"445\" data-score=\"9.1\" data-color=\"#D9482B\" >Northern Lights Grand<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"453\" data-score=\"7.2\" data-color=\"#483D8B\" >Nova Reels<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"444\" data-score=\"9.4\" data-color=\"#1F8A5B\" >Royal Atlas Casino<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"454\" data-score=\"\" data-color=\"#36465C\" >Silver Fox Club<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"446\" data-score=\"8.9\" data-color=\"#6B35C9\" >Velvet Spin<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t\t<fieldset class=\"revio-cf__step\">\n\t\t\t\t\t\t<legend class=\"revio-cf__legend\"><span class=\"revio-cf__num\">02<\/span><span class=\"revio-cf__step-title\">The problem<\/span><\/legend>\n\t\t\t\t\t\t<fieldset class=\"revio-cf__field revio-cf__plain\">\n\t\t\t\t\t\t\t<legend>Category <span class=\"revio-cf__req\" aria-hidden=\"true\">*<\/span><\/legend>\n\t\t\t\t\t\t\t<div class=\"revio-cf__chips\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"revio-cf__chip\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"category\" value=\"withdrawal\" required >\n\t\t\t\t\t\t\t\t\t\t<span>Withdrawal<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"revio-cf__chip\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"category\" value=\"blocking\" required >\n\t\t\t\t\t\t\t\t\t\t<span>Account blocking<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"revio-cf__chip\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"category\" value=\"bonus\" required >\n\t\t\t\t\t\t\t\t\t\t<span>Bonus<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"revio-cf__chip\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"category\" value=\"verification\" required >\n\t\t\t\t\t\t\t\t\t\t<span>Verification<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"revio-cf__chip\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"category\" value=\"site\" required >\n\t\t\t\t\t\t\t\t\t\t<span>Website issues<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"revio-cf__chip\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"category\" value=\"support\" required >\n\t\t\t\t\t\t\t\t\t\t<span>Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"revio-cf__chip\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"category\" value=\"other\" required >\n\t\t\t\t\t\t\t\t\t\t<span>Other<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/fieldset>\n\t\t\t\t\t\t<div class=\"revio-cf__field\">\n\t\t\t\t\t\t\t<label for=\"cf-topic\">Complaint topic <span class=\"revio-cf__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t\t\t<input id=\"cf-topic\" name=\"topic\" type=\"text\" maxlength=\"150\" minlength=\"5\" required placeholder=\"Withdrawal pending for 5 days\" value=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"revio-cf__field\">\n\t\t\t\t\t\t\t<span class=\"revio-cf__label-row\">\n\t\t\t\t\t\t\t\t<label for=\"cf-details\">Detailed description <span class=\"revio-cf__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__muted\" data-count data-template=\"%s characters\"><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<textarea id=\"cf-details\" name=\"details\" rows=\"7\" minlength=\"50\" maxlength=\"5000\" required placeholder=\"What happened, when, and what you have already done. Include request numbers and dates.\"><\/textarea>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t\t\t\t\t\t\t\t<fieldset class=\"revio-cf__step\">\n\t\t\t\t\t\t\t<legend class=\"revio-cf__legend\">\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__num\">03<\/span>\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__step-title\">Screenshots and photos<\/span>\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__muted\">optional<\/span>\n\t\t\t\t\t\t\t<\/legend>\n\t\t\t\t\t\t\t<p class=\"revio-cf__muted\">Add the withdrawal history, chats with support, emails from the casino. Hide card numbers and passwords before uploading.<\/p>\n\t\t\t\t\t\t\t<label class=\"revio-cf__drop\" data-drop>\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__drop-icon\" aria-hidden=\"true\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 16V4M6 10l6-6 6 6M4 20h16\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span>Drop images here or <u>choose files<\/u><\/span>\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__muted\" id=\"cf-files-hint\">\n\t\t\t\t\t\t\t\t\tPNG, JPG or WebP \u00b7 up to 5 MB each \u00b7 up to 5 files\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\t\ttype=\"file\"\n\t\t\t\t\t\t\t\t\tname=\"shots[]\"\n\t\t\t\t\t\t\t\t\taccept=\"image\/png,image\/jpeg,image\/webp\"\n\t\t\t\t\t\t\t\t\tmultiple\n\t\t\t\t\t\t\t\t\taria-describedby=\"cf-files-hint\"\n\t\t\t\t\t\t\t\t\tdata-files\n\t\t\t\t\t\t\t\t\tdata-max=\"5\"\n\t\t\t\t\t\t\t\t\tdata-max-bytes=\"5242880\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-too-many=\"You can attach up to 5 files.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-too-big=\"%s is larger than 5 MB.\"\n\t\t\t\t\t\t\t\t\tdata-remove=\"Remove\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<p class=\"revio-cf__error\" data-files-error role=\"alert\" hidden><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"revio-cf__files\" data-file-list hidden><\/ul>\n\t\t\t\t\t\t<\/fieldset>\n\t\t\t\t\t\n\t\t\t\t\t<fieldset class=\"revio-cf__step\">\n\t\t\t\t\t\t<legend class=\"revio-cf__legend\">\n\t\t\t\t\t\t\t<span class=\"revio-cf__num\">04<\/span>\n\t\t\t\t\t\t\t<span class=\"revio-cf__step-title\">Disputed amount<\/span>\n\t\t\t\t\t\t\t<span class=\"revio-cf__muted\">optional<\/span>\n\t\t\t\t\t\t<\/legend>\n\t\t\t\t\t\t<div class=\"revio-cf__field revio-cf__field--short\">\n\t\t\t\t\t\t\t<label for=\"cf-amount\">Amount<\/label>\n\t\t\t\t\t\t\t<span class=\"revio-cf__money\">\n\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">$<\/span>\n\t\t\t\t\t\t\t\t<input id=\"cf-amount\" name=\"amount\" type=\"text\" inputmode=\"decimal\" maxlength=\"15\" placeholder=\"1200\" value=\"\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"revio-cf__muted\">All amounts on the site are in one currency. If you lost money in another currency, convert it at the rate of the day of the problem.<\/p>\n\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t\t\t\t\t\t\t\t<fieldset class=\"revio-cf__step\">\n\t\t\t\t\t\t\t<legend class=\"revio-cf__legend\">\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__num\">05<\/span>\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__step-title\">Your account<\/span>\n\t\t\t\t\t\t\t\t<span class=\"revio-cf__muted\">to follow the complaint and answer the casino<\/span>\n\t\t\t\t\t\t\t<\/legend>\n\t\t\t\t\t\t\t<p class=\"revio-cf__muted\">\n\t\t\t\t\t\t\t\tAlready have an account?\t\t\t\t\t\t\t\t<a class=\"revio-cf__small-link\" href=\"https:\/\/reviotheme.com\/demo\/log-in\/?redirect_to=https%3A%2F%2Freviotheme.com%2Fdemo%2Ffile-a-complaint%2F\">Log in<\/a>\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"revio-cf__grid\">\n\t\t\t\t\t\t\t\t<div class=\"revio-cf__field\">\n\t\t\t\t\t\t\t\t\t<label for=\"cf-nick\">Nickname <span class=\"revio-cf__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t\t<input id=\"cf-nick\" name=\"nickname\" type=\"text\" autocomplete=\"nickname\" minlength=\"2\" maxlength=\"40\" required value=\"\">\n\t\t\t\t\t\t\t\t\t<span class=\"revio-cf__hint\">Shown on the complaint instead of your name.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"revio-cf__field\">\n\t\t\t\t\t\t\t\t\t<label for=\"cf-email\">Email <span class=\"revio-cf__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t\t<input id=\"cf-email\" name=\"email\" type=\"email\" autocomplete=\"email\" required placeholder=\"name@example.com\" value=\"\">\n\t\t\t\t\t\t\t\t\t<span class=\"revio-cf__hint\">Not published. We send the confirmation link here.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"revio-cf__field\">\n\t\t\t\t\t\t\t\t\t<label for=\"cf-pass1\">Password <span class=\"revio-cf__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t\t<input id=\"cf-pass1\" name=\"pass1\" type=\"password\" autocomplete=\"new-password\" minlength=\"8\" required>\n\t\t\t\t\t\t\t\t\t<span class=\"revio-cf__hint\">At least 8 characters.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"revio-cf__field\">\n\t\t\t\t\t\t\t\t\t<label for=\"cf-pass2\">Confirm password <span class=\"revio-cf__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t\t<input id=\"cf-pass2\" name=\"pass2\" type=\"password\" autocomplete=\"new-password\" minlength=\"8\" required data-mismatch=\"The passwords do not match.\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"revio-cf__agree\">\n\t\t\t\t\t\t\t\t<input type=\"checkbox\" name=\"agree\" value=\"1\" required>\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tI agree to the <a href=\"https:\/\/reviotheme.com\/demo\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy policy<\/a> and I am 18 or older.\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/fieldset>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"revio-cf__submit\">\n\t\t\t\t\t\t<button class=\"revio-cf__send\" type=\"submit\">Create account and send<\/button>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\tWe will email you a confirmation link. The complaint goes to the editors after you confirm the email.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/form>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<aside class=\"revio-cf__aside\" aria-label=\"How complaints work\">\n\t\t\t\t<div class=\"revio-cf__card\">\n\t\t\t\t\t<p class=\"revio-cf__card-title\">How it works<\/p>\n\t\t\t\t\t<ol class=\"revio-cf__how\">\n\t\t\t\t\t\t<li><span class=\"revio-cf__how-num\">1<\/span><span><strong>You file the complaint<\/strong>It waits for the editors\u2019 check.<\/span><\/li>\n\t\t\t\t\t\t<li><span class=\"revio-cf__how-num\">2<\/span><span><strong>The editors publish it<\/strong>And pass it to the casino representative.<\/span><\/li>\n\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t<span class=\"revio-cf__how-num\">3<\/span>\n\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t<strong>\n\t\t\t\t\t\t\t\t\tThe casino answers within 3 days\t\t\t\t\t\t\t\t<\/strong>\n\t\t\t\t\t\t\t\tYou, the casino and the editors talk in one thread.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<li><span class=\"revio-cf__how-num\">4<\/span><span><strong>Solved or closed<\/strong>The result counts in the casino\u2019s statistics.<\/span><\/li>\n\t\t\t\t\t<\/ol>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"revio-cf__card revio-cf__card--dark\">\n\t\t\t\t\t\t<p class=\"revio-cf__card-title\">Tips for a faster answer<\/p>\n\t\t\t\t\t\t<ul class=\"revio-cf__tips\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><span aria-hidden=\"true\">\u2713<\/span>Give dates and request or transaction numbers.<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><span aria-hidden=\"true\">\u2713<\/span>Describe what support already answered.<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><span aria-hidden=\"true\">\u2713<\/span>Keep it to the facts \u2014 one complaint, one problem.<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/aside>\n\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-479","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/reviotheme.com\/demo\/wp-json\/wp\/v2\/pages\/479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reviotheme.com\/demo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reviotheme.com\/demo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reviotheme.com\/demo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reviotheme.com\/demo\/wp-json\/wp\/v2\/comments?post=479"}],"version-history":[{"count":0,"href":"https:\/\/reviotheme.com\/demo\/wp-json\/wp\/v2\/pages\/479\/revisions"}],"wp:attachment":[{"href":"https:\/\/reviotheme.com\/demo\/wp-json\/wp\/v2\/media?parent=479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}